Support Policy

Thank you for purchasing Divi Torque Pro. We’re proud to have you on board and are committed to offering you outstanding support and assistance.

Our support policy details the assistance you can anticipate from our Customer Delight team. If you have queries or need clarity about this policy, don’t hesitate to contact us.

Support Includes

• Assistance with our product usage.
• Technical queries regarding our product features.
• Bug or issue resolutions specific to our products.
• Guidance using existing documentation, screenshots, or screencasts.

Support Excludes

• Custom code changes or modifications.
• Third-party plugins, page builders, or services.
• Server-related concerns (contact your hosting provider).
• Debugging third-party conflicts with our products.

How to Get Support

• Access support via our website’s Support Form
• Ensure an active license to submit a Pro ticket.
• Please use our Support Form for ticket submission.
• Phone or social media channels aren’t official support routes.
• Keep your queries detailed and limit to 2 queries per email for faster response.
• Join our user-driven Facebook community for additional assistance.

Data Safety

Your data’s privacy is our priority. We’ll ask for staging environment details only if site access is required, never your live site.

Consent & Changes

Using our products means you accept this policy. We might update it occasionally; please check back for changes.